IDX System Care

Your Business Keeps Changing.

Your IDX System Should Be Able to Change With It.

You change a process.

Hire someone new.

Need a different notification.

Want to adjust an email.

Think of a small automation that would make something easier.

Or simply forget how to do something inside the CRM.

Those things shouldn’t require a new project every time.

IDX System Care gives you ongoing access to our team for maintenance, small changes, training, troubleshooting, and light automation work inside the IDX system you already use.

Choose the level of access that fits your business.

IDX Care

$199/month

Choose IDX Care

IDX Priority Care

$399/month

Choose Priority Care

who we serve

Real support for real business owners, who are done doing it all themself

We work with small service-based businesses that rely on leads, conversations, and follow-ups — but feel overwhelmed by systems, manual work, and too many tools that don’t talk to each other.

If everything still lives in your head (or WhatsApp, notes, and spreadsheets), you’re in the right place.

Service-Based Businesses

You work with clients one-on-one or in small teams and missed follow-ups, forgotten appointments, or messy communication.

Growing Teams

You’re growing, but don’t want to add chaos or hire more people just to stay organized.

Consultants & Professionals

You have great conversations — but need a system that turns them into clients, follow-ups, and repeat business automatically.

Entrepreneurs Scaling Up

You want to grow with clarity and control — not burnout, chaos, or dependency on memory.

What changes when your system finally works the way you do

This isn’t about trends or theory.

It’s what consistently happens when small service business owners stop forcing themselves into generic tools — and get a system built around their real workflow.

You stop keeping everything in your head
Follow-ups and reminders happen automatically
You recover time, leads, and peace of mind

When your CRM fits how you actually work — instead of forcing you to adapt — everything starts to feel lighter and more controlled.

Your System Shouldn’t Become Outdated the Day We Finish Building It

When your IDX system is first implemented, it is configured around the way your business works today.

But businesses change.

Someone joins the team.
Someone leaves.
Your hours change.
You add a service.
Your follow-up needs adjusting.
You want another notification.
You think of a better way to handle an inquiry.
You need help remembering how something works.

None of those things necessarily require a major implementation project.

Sometimes you simply need someone who already understands your system to help you make the adjustment.

That is what IDX System Care is designed for.

What Is IDX System Care?

Think of it as ongoing access to the team that already knows your IDX system.

Instead of asking:

“Who do I call when I need to change this?”

or.

“Do I need another project just to fix this small thing?”

you have a place to go.

IDX can help you:

Understand how something works
Make a small change
Troubleshoot an issue
Adjust an existing automation
Update a communication
Change a notification
Modify a form
Adjust your calendar
Create a simple automation
Train a team member
Improve something inside a product you already use

The goal is simple:

Keep the system useful as your business changes.

Two Levels of Care

IDX Care

$199/month

For businesses that want ongoing access to IDX when questions, small changes, or maintenance needs come up.

Includes

Ongoing IDX Care access
Care Sessions as needed
Up to 15 minutes per Care Session
Standard Care scheduling
Response within 2 business days
CRM questions and guidance
Basic training
Troubleshooting
Minor configuration changes
Communication updates
Existing automation adjustments
Simple automation creation within your existing IDX products
Routine system maintenance

Choose IDX Care

IDX Priority Care

$399/month

For businesses that depend more heavily on their IDX system and want faster access when something needs attention.

Includes

Everything in IDX Care, plus:

Priority response
Priority calendar access
Care Sessions as needed
Up to 30 minutes per Priority Care Session
Faster troubleshooting
Priority maintenance requests
Priority minor system changes
Priority automation adjustments
Light automation creation within your existing IDX products

When something needs attention, your request moves ahead of standard Care requests based on availability.

Choose Priority Care

What Kind of Things Can We Help With?

System Care is designed for the small things that naturally come up after your system is already running.

For example:

“Can we change this email?”
“Can this notification go to someone else?”
“Can we change our appointment availability?”
“Can you remind me how to move this opportunity?”
“Can we add another field to this form?”
“Can this tag trigger a notification?”
“Can you change when this text message goes out?”
“We hired someone new. Can you help us add them?”
“Can you show my team member how to use Conversations?”
“Can we create a simple automation when this happens?”

These are the kinds of requests System Care is designed to handle.

And Sometimes You Just Need Help

Not every Care Session needs to result in something being built.

Sometimes you simply need to ask:

“Where do I find this?”
“Why did this happen?”
“What should we do here?”
“Can you show me again?”
“Is there a better way to handle this?”

That is part of the service too.

You don’t need to become the CRM expert.

That is why IDX is here.

Light Automation Is Included

Your business may identify small opportunities to automate something after you begin using the system.

For example:

When this happens → notify this person.

When this tag is added → send this message.

When an opportunity reaches this stage → create this task.

If this person hasn’t responded → remind the team.

If the automation supports an IDX product you already use and remains within normal maintenance scope, we can help you create or adjust it.

What System Care Is Not

IDX System Care is intentionally flexible.

But it is not an unlimited implementation service.

System Care is designed to maintain, adjust, troubleshoot, train, and lightly improve the system you already have.

It does not automatically include:

New IDX product implementations
Major workflow systems
Large or complex automations
New websites
Website redesigns
New funnels or major landing pages
New advertising campaigns
Managed advertising
Large database migrations or cleanup
Full copywriting projects
Ongoing graphic-design production
Rebranding
Logo development
Custom API development
Custom software development
Major AI implementations
Large forms, surveys, or intake systems
Ongoing marketing management
Video production or editing
Third-party services or fees

If a request becomes larger than normal maintenance, we’ll tell you before we begin.

You can then decide whether to:

Handle it as a separate project

Add the appropriate IDX product

Schedule additional consulting if needed

No surprise project charges.

Care Sessions Are Designed to Stay Focused

You can schedule a Care Session when you need one.

To keep the service useful and available for everyone:

IDX Care

Care Sessions are up to 15 minutes.

IDX Priority Care

Priority Care Sessions are up to 30 minutes.

Each session should focus on one primary issue, question, or closely related group of items.

You may schedule another Care Session after your current scheduled session has been completed.

Care Sessions are not designed to be combined into extended consulting meetings or reserved back-to-back as a substitute for project work.

If you need a longer strategy, planning, or training session, you can still schedule an Individual Consultation for $75.

What Does “Priority” Mean?

Priority Care does not mean 24/7 emergency technical support.

It means your business receives faster access to IDX during normal business operations.

Priority Care clients receive:

Priority request handling
Earlier access to available appointments
Longer Care Sessions
Priority troubleshooting
Priority implementation of qualifying maintenance requests

Our goal is to respond to Priority Care requests as quickly as reasonably possible during business hours, with a same-business-day response target.

Actual completion time depends on the nature of the request, required access, approvals, and calendar availability.

What Changes for Your Business?

Without Ongoing Care

Small changes get postponed.

Nobody remembers exactly how something was configured.

Your team is afraid to change anything.

Questions accumulate.

The CRM slowly stops matching the way the business actually works.

A simple adjustment turns into another project.

You end up working around the system instead of improving it.

With IDX System Care

You know who to ask.

Small changes can be addressed as they come up.

Your team has someone to call when they need help.

Automations can evolve with your process.

New team members can receive guidance.

Your system continues adapting as your business changes.

The CRM remains something your business uses — instead of something everyone avoids touching.

Stay Inside the System You Already Purchased

System Care is built around your existing IDX products.

For example:

If you have Capture & Follow Up, Care can help adjust:

Follow-up timing
Emails
SMS
Notifications
Pipeline behavior
Tags
Smart Lists
Simple follow-up automations

If you have Appointments, Care can help adjust:

Availability
Reminders
Notifications
Appointment settings
Simple appointment automations

If you have Sales & Payments, Care can help with minor adjustments to the payment and sales system already implemented.

The same principle applies across your IDX products.

The rule is simple:

Improve what you already have.

If you need a completely new capability, we’ll help you identify the appropriate IDX product.

Fair Use Keeps the Service Simple

We want you to feel comfortable reaching out when you need help.

We also want to keep the service sustainable and responsive for every Care client.

IDX System Care is intended for reasonable ongoing maintenance, support, training, troubleshooting, minor modifications, and light automation work.

If the frequency, complexity, or volume of a request goes beyond normal maintenance, we may recommend:

A separate implementation project
An additional IDX product
An Individual Consultation
Another appropriate scope of work

IDX determines whether a request falls within routine Care based on the complexity, implementation effort, dependencies, and whether the request introduces a materially new capability.

Clear Costs.

One Connected System.

Your IDX CRM subscription and System Care plan work together, but are billed separately.

System Care provides the ongoing support, updates, guidance, and assistance you need to keep your system working for your business.

One system.

One team.

Clear support when you need it.

Additional usage and external services are billed separately.

Examples may include:

Phone usage
SMS
Email usage
AI usage
WhatsApp
Premium platform services
Third-party software
Other variable usage costs

Do You Need System Care?

System Care may be a good fit if you find yourself saying:

“I want someone I can call when I need help.”
“I don't want to learn how to build automations myself.”
“Our process changes occasionally and I want the CRM to change with us.”
“I need small things adjusted without starting a new project.”
“Sometimes I just need someone to show me how to do something.”
“I want my team to have someone they can ask.”
“The CRM is important to our business and I don't want to maintain it by myself.”

If that sounds familiar, System Care is probably the right next step.

What If I Only Need Help Once?

You do not have to join System Care just to ask IDX for help.

We also offer:

Individual Consultation — $75

CRM guidance
Training
Troubleshooting
Strategy
Help planning a change

For businesses that expect to need ongoing help, System Care usually provides a simpler relationship and includes the standard IDX CRM subscription.

Frequently Asked Questions

Can I schedule more than one Care Session?

Yes.

Care Sessions are available as needed and subject to calendar availability.

To prevent calendar abuse and keep appointments available, clients may generally hold one upcoming Care Session at a time.

Once that session is completed, another can be scheduled.

Are the calls unlimited?

We intentionally do not describe System Care as “unlimited consulting.”

You may schedule Care Sessions as needed under our Fair Use Policy.

IDX Care sessions are up to 15 minutes and Priority Care sessions are up to 30 minutes.

The service is designed for ongoing maintenance and focused help — not continuous consulting or dedicated staffing.

Can you create automations for me?

Yes, when they are light automations that support IDX products and capabilities you already use.

More complex automation systems or new business capabilities may require separate scope.

Can I ask for changes to my CRM?

Yes.

Minor configuration changes and routine maintenance are one of the primary reasons System Care exists.

What if my request is bigger than normal maintenance?

We will review it and let you know before additional work begins.

You can then decide whether to approve a separate project, add another IDX product, or handle the work another way.

Does Priority Care mean emergency support?

No.

Priority Care gives you faster access, priority scheduling, and priority request handling during normal IDX business operations.

It is not 24/7 emergency support.

Can I still book a regular consultation?

Yes.

Individual Consultations remain available for $75, including for longer conversations that fall outside a normal Care Session.

Is there a contract?

System Care begins with an initial 3-month commitment so IDX has enough time to learn how your system is being used and support the maintenance relationship properly.

After the initial term, the service continues month-to-month under the applicable agreement.

We Built the System With You.

We Can Help You Keep It Working for You.

Your CRM should not become something your team is afraid to touch.

And you should not need a new project every time your business needs a small change.

Ask the question.
Make the adjustment.
Train the team member.
Improve the automation.
Keep moving.

Choose the level of access that fits your business.

IDX Care

$199/month

Ongoing maintenance and help with a response within 2 business days.

Choose IDX Care

IDX Priority Care

$399/month

Faster access, longer sessions, and priority response when your IDX system needs attention.

Choose Priority Care

Your business keeps changing. Let’s make sure your system can keep up.

GetIDX is operated by Intelligent Digital eXperience, formerly Imagine Digital eXpressions and previously known online as IDX.Marketing. We now specialize in CRM systems, lead follow-up, and automation support for growing businesses.